How does a gift voucher work?

The Malira gift voucher is a prepaid credit that can be used to purchase any jewelry from our catalog. You will receive a unique code via email to enter at checkout to redeem the value of the voucher.

Can I give a gift voucher?

Yes, you can easily and personally give a Malira gift voucher. During the purchase of the gift voucher, you will have the option to enter the recipient's email, their name, and a personalized message.

The recipient will receive the gift voucher via email with your message and the unique code to use for their purchases. You will also receive a confirmation that the gift voucher has been delivered to the recipient.

If you prefer, you can also purchase the gift voucher for yourself and then manually share the code with the person you want to gift it to.

Can I use the gift voucher on multiple purchases?

Yes, the balance of your gift voucher can be
used on multiple different orders, as long as there is available credit. If the value of your purchase is less than the balance of the voucher, the remaining credit remains active for your future purchases.

What happens if my order costs less than the value of the gift voucher?

If the total of your order is less than the available balance on the gift voucher, you can complete the purchase using only the voucher. The remaining credit will remain available on your gift voucher for future purchases.

What happens if my order costs more than the value of the gift voucher?

If the total of your order exceeds the balance of the gift voucher, you will be asked to add an additional payment method (credit card, PayPal, etc.) to cover the difference. You can also use multiple gift vouchers on the same order.

Does the gift voucher cover shipping costs as well?

Yes, the balance of the gift voucher applies to the total value of the order, including shipping costs and taxes.

Can I combine the gift voucher with discount codes?

Yes, gift vouchers can be used together with promotional discount codes.

Does the gift voucher have an expiration date?

Yes, the gift voucher is valid for 2 years from the date of delivery.

Can I convert the gift voucher into cash?

No, gift vouchers are not convertible into cash and cannot be refunded. They can only be used to purchase products on malira.it.

Can I use a gift voucher to purchase another gift voucher?

No, gift vouchers cannot be used to purchase other gift vouchers.

Can I give my gift voucher to someone else?

Yes, you can share the gift voucher code with the person you want to gift it to. The code can be used by anyone who possesses it.

How can I check the remaining balance of my gift voucher?

You can check the available balance by clicking on the link in the email you received with the gift voucher. This will take you to a dedicated page where you can see the remaining credit.

What happens if I return a product purchased with a gift voucher?

In the case of a return, the amount will be credited back to the original gift voucher used for the purchase, and you can use it again for future purchases.

Can I use multiple gift vouchers for a single purchase?

Yes, you can use multiple gift vouchers simultaneously on the same order.

Shipping is complimentary across Italy for all orders. For Europe and the United Kingdom, we offer two shipping options:

• Standard Shipping: Delivery within 2-5 working days
• Express Shipping: Delivery within 24/48 hours

Costs are automatically calculated at checkout based on destination, package weight, and selected shipping type. UK orders may be subject to additional customs duties upon delivery, managed by British authorities.

Delivery times depend on destination and chosen shipping type:

• Italy: Orders are prepared within 24-48 hours and delivered within 24-48 hours from dispatch
• Europe and the United Kingdom: Orders are prepared within 24-48 hours, then:
• Standard: delivery within 2-5 working days
• Express: delivery within 24/48 hours

You can choose your shipping type at checkout. You will receive a tracking code via email as soon as your order is dispatched

All our jewellery is covered by a 2-year warranty from the date of purchase against manufacturing defects. The warranty covers:

•⁠ ⁠Material defects (recycled 925 silver, plating)

•⁠ ⁠Artisanal craftsmanship defects

•⁠ ⁠Issues with closures and mechanisms

•⁠ ⁠Normal wear from daily use

•⁠ ⁠Damage from improper use or negligence

•⁠ ⁠Scratches or dents from impacts

•⁠ ⁠Natural silver oxidation

To activate the warranty, keep your purchase receipt and contact our customer service.